Results

Clients

Our clients range from sole proprietors to Fortune 100 companies. We work with non-profit and government agencies. We are dedicated to empowering businesses and individuals to achieve positive results.

Our clients come first. Through our national Network of Affiliates, we’ve had an even greater impact on individuals and organizations across the globe.

Below is a partial list of clients that have worked with the Network. Click here to view the full list aranged by industry.

Ace Hardware
Allstate
American Paper Products Corporation
AT&T
Bergen Pines Hospital
Big Brothers/Big Sisters
Business Network International
Cellular One
Centre Community Hospital
The Children's Hospital
CNA Insurance
Daimler Chrysler
Data-Tech Institute
The Dental Health Center
DFW Airport
EBSCO Industries, Inc.
ExxonMobil Chemical Company
Frito-Lay, Inc.
John's Hopkins University
Harrah's Entertainment
Hewlett Packard
Hilton
Howard Johnson's
Johnson & Johnson

Kean College of N.J.
Kerr Plastics
Mack Trucks
McDonald's
Mitsubishi Consumer Electronics
Morgan Stanley Dean Witter
NCAA
Norstar Telecommunications
OSHA
Pepsi
Pfaltzgraff
Ricoh
R.S. Rowe Financial Printers
Seagrams Corporation
St. Mary's Hospital
St. Peters College
Summer Leadership Camp
Superfresh Food Markets
Time Warner Cable
United Parcel Services
University of Toledo
Vanguard/Cellular One
Vatterott College
Western Union

Below is a partial list of clients that have worked with Nordlinger Consulting Group or Nordlinger Associates, Inc. Click here to view the full list.

AFSCME
American Bankers Association
American Political Science Association
American Red Cross (Pro Bono)
American Society of Training and Development
Center for Economic Organizing
Clark County Classroom Teachers Association
Communications Workers of America
Defenders of Wildlife
Gallatin Institute
George Washington University
Graphic Communications International Union
International Brotherhood of Teamsters
Kent State University
KZO Innovations

Latin American Manufacturers Association
McGraw-Hill Corporation
National Association of Home Builders
National Association of Letter Carriers
National Organization for Women
National Parks & Conservation Association
Nature Conservancy
Olde Heurich Brewing Company
Optical Society of America
Sperry Corporation
United Auto Workers
United Steelworkers of America
University of Denver
University of Maryland Medical Center
Virginia Nature Conservancy

Awards

Nordlinger Consulting Group is an award winning firm. Click here to view the full list of awards.

Case Studies

Public Sector Call Center

Challenges: Average call wait time was 15 minutes, dropped calls averaged 50%, and employee attendance was poor.

Action: Implemented Cycle Time Reduction process with a supervisor and a cross-functional team of customer service representatives.

Result: They went from 30,000 calls handled per month to 85,000, 15 minute wait times went down to 45 second wait times, dropped calls disappeared, and employee attendance increased by five weeks per person per year.

Chemical Distributor

Challenges: New management wanted to improve communications and change the culture that was causing poor results.

Action: Implemented a top to bottom Quality Management Program.

Result: Tripled profitability within 2 years.

Stock Broker

Challenges: He was disorganized, taking on too much work outside of his strengths, and was losing opportunities due to inability to delegate some of his responsibilities.

Action: Over time he was coached through the Leadership Development process, Sales Development process, Strategic Planning process, and Time Strategies Development process.

Result: He is more organized, has an improved relationship with administrative assistant, has begun delegating work, has more time for big-ticket clients, and has helped to grow his client’s investment portfolios from $4M to $8M.